Details:

• Assistance for Disabled Customers:

  • If you require help getting in and out of your vehicle or have a specially adapted vehicle, you should contact the service provider directly. They will liaise with the Service Provider on your behalf.

• Insurance:

  • Details about insurance are advised to be checked with the Service Provider directly. Any queries can also be directed to Gregg Maurice Ltd.

• Vehicle Requirements:

  • Your vehicle must be roadworthy and legal. The chauffeur has the discretion to refuse to drive your car if they deem it unsafe or not road legal, with no refund provided in such cases.
  • There's also a mention of parking charges and conditions related to vehicle size and fit within standard parking spaces.

• Operating Hours and Charges:

  • Service operates from 4am to 23:59. There's a charge for vehicles dropping off passengers at Heathrow Terminals from November 1, 2021, which must be paid at the counter during departure.

• Amendments/Cancellations:

  • Amendments and cancellations are allowed up to 48 hours before the drop-off date, with applicable administrative charges. Specific terms should be checked for full details.

• Additional Tips and Information:

  • Recommendations include carrying a copy of the confirmation email, allowing sufficient time for drop-off and airport procedures, and contacting the Service Provider in case of delays.
  • Parking is at your own risk; valuables should not be kept in the vehicle. It’s advised to check the vehicle carefully at pickup and report any issues promptly.

• Service Details:

  • The service is operated by Gregg Maurice Ltd., which acts as a booking agent. Issues related to parking service (delay, damage, etc.) should be addressed directly with the chosen Service Provider.

• General Notes:

  • Customers are advised to thoroughly read and understand both Gregg Maurice Ltd.'s and the Service Provider's terms before making a booking.

Important Notes:

• ULEZ Charge: Effective from August 29, 2023, the Ultra Low Emission Zone will apply at Heathrow Airport. Ensure your vehicle meets emissions standards or set up AUTO PAY to avoid penalties.
• Booking Terms: Compare Airport Parking Deals acts as a booking agent. Your service contract is with the chosen provider, and any claims or issues should be addressed directly with them.
• Cancellation Policy: No cancellation or refund for bookings made for the same day.

Arrival procedure:

• Notification and Arrival:

  • Call the provided number in your booking confirmation when you are 20 minutes away from the car park.
  • Upon arrival, park your car in one of the designated arrival bays where a staff member will assist you.

• Transfer to Terminal:

  • After completing the check-in procedures, you will be transferred to the airport terminal.
  • The transfer typically takes around 15-20 minutes.

• Car Park Operating Hours:

  • The car park operates from 4:30 am until Midnight.

• Heathrow Drop-off Charge:

  • Starting from November 1, 2021, Heathrow Airport will charge £15 per booking for vehicles dropping off passengers at its terminals' forecourts.
  • This fee will be collected at the counter when you depart from the airport.